In the unfortunate event that something has gone wrong and you need to make a claim against your wedding insurance, the process it pretty easy and straightforward. First, you will need to make sure you have all the necessary, relevant documentation to support your claim ready. Second, you submit your claim.
Gather Documentation For Your Claim
You will need to gather relevant documentation as evidence to support your claim and by having these to hand, it will help to speed up the processing of your claim. To find out what documentation is required to make a claim, review the relevant section of the insurance policy that you will be making a claim under e.g. ‘Luggage’ for lost bags, ‘Rental Vehicle’ for hired wedding car.
Submitting Your Claim
Once you have all your relevant, supporting documents handy, you are ready to make your claim. Make sure you have your insurance policy number to hand along with your documents. You can call the claims telephone line to speak to one of our advisers about your claim or you can drop us an email with your supporting documents attached. Alternatively, you can download and complete a claims form from our website and then pop it in the post along with your documents.
We may contact you and ask you for further information in support of your claim at your expense e.g. medical or police reports, original receipts/proof of purchase. Where required, we may ask you to provide us with the English translation of any supporting documents in order for us to be able to consider your claim.
What happens next?
Once our claims department has identified whether the form has been completed in full and correctly, and all of the relevant supporting documents have been provided, you will be contacted within 10 business days from the receipt of the claim. Our claims team will then work with you to assess and process your claim as quickly as possible.